We do not accept returns, exchanges or refunds (except in below mentioned scenarios). All sales are final. Please note YK CREATION LLP reserves the right to refuse all returns. Considering our products fall under personal care category, we have strict return policy due to hygiene and personal care nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, replacement/repair (where possible) will be made provided that you have returned the good to us in their original condition. We may contact you to ascertain the damage or defect in the product prior to issuing replacement. The customer needs to raise an issue regarding damaged, defective or different item delivered to [email protected] within 5 days of delivery.

Cancellation before shipment

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on [email protected] or call us on +91 70697 88885. (From Mon-Sat 10:00 AM-06:00 PM). In such cases, the order will be cancelled, and the money will be refunded to you within 24-48 business hours after we duly process the cancellation request.

Cancellation post shipment

If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on [email protected] or call us on +91 70697 88885. (From Mon-Sat 10:00 AM-06:00 PM). In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.

Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours.

How will I get refunded for the cancelled orders and how long will this process take?

In case of cancellation before shipment, we process the refund within 24-48 business hours after receiving the cancellation request. A fee of 5% will be charged as processing fees on all refund amounts. The refund amount might take 5-7 additional business days to reflect in your bank account.

In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified by going under a QC at our warehouse.

For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

Payment For Purchase

1.1 All prices listed on the Website for the Products is correct at the time of publication by YK Creation. While we takes great care to keep them up to date, the final price charged to You by YK Creation will be informed to the Buyer at the time of delivery. YK Creation reserves the right to alter the price of the product available for sale on the Website and to delete and remove from listing their Product options, if any.

1.2The total price for Product delivery including all other charges, taxes, costs, if any, will be displayed on the Website when You place Your order. Full payment must be made for all the particulars mentioned in the order. Payment has to be made per the available payment mode on the Website.

1.3 If You choose online payment, you must pay for Your order before it is delivered. You shall ensure that online payment mode is secured, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your debit/credit card company may also conduct necessary security checks to confirm Your identification before making any such payment.

1.4 You agree to pay YK Creation for the total amount for any order made on the Website. We will collect the total amount in accordance with the Buyer Terms and the pricing terms set above in the applicable product listing for the particular Buyer. We have control on any amount that may be charged to You by Your bank for your payment of the Selling Price of the order, and We disclaim all liability in this regard.

1.5 You acknowledge and agree that We are accepting payments from You as sellers and as a facilitator.